Moissanite Halo Cross Pendant 14K Gold

We are committed to providing the highest quality of jewelry, which is why we provide ICECARTEL Lifetime Warranty. 

If your product arrives damaged or has any manufacturing defect, our warranty entitles you to a one-time replacement of the item.

All made-to-order items are guaranteed under our 30-day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece if you experience any defects in craftsmanship or breakage due to manufacturing defects.

NTERNATIONAL SHIPPING POLICY：
You can view our most updated international shipping quotes during checkout ol

contact us for more information.

Buyers are responsible for customs duties, taxes, and other regional charges and ar

not included in our shipping charge.
Packages returned back to us due to non-payment of import duties can be reshipped at customers’ expense or refunded less the shipping charges. 

Depending on what you ordered, you can expect the following:

• Custom Grillz - We will send mold kits within 1 business day.
• Custom Pendants - We will send a shipment confirmation, but the package will not be shipped for 4-6 weeks to allow for production.
• Custom Jewelry - We will send a shipment confirmation, but the package will not be shipped until production is finished, which varies from design to design. 
• Pre-made Jewelry - We will send your order out within 2 business day.

A Mix - We will ship out the physical products within 2 business day and then send a second package with your custom jewelry if ordered. (If you ordered a chain with a custom pendant, we will hold the chain until the pendant is completed.)

Yes. All ICECARTEL jewelry is guaranteed to pass the diamond tester. Moissanite and diamonds have almost identical conductive properties, which is what diamond testers rely on to determine the result.

We make all jewelry using 925 Silver, 14K gold and D-color VVS moissanite diamonds.

For solid gold or natural diamond jewelry.

Yes. We've partnered with Affirm to offer monthly payments for up to 36 months without any interest or fees.

No. D-color moissanite is chemically pure and will never get cloudy or fade.

See our guide on how to take care of your moissanite jewelry.

Return & Exchange Policy：

At Stilosa Custom Jewelry, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us and we will be happy to work with you.
*Please call us whatsapp 86-15257837325 or email  edward@stilosajewelry.com with your order number and a brief description of the return.* 

CUSTOM GRILLZ (MADE TO ORDER):

• Customers are responsible for providing us with a good mold impression. Our grillz are custom made to exactly fit the impressions we receive.
• Before we make your grillz, you can request a refund within 60 days of your purchase. Refunds will only be processed back to your original payment method. 
• If you chose to cancel your order before sending back your molds, you will be refunded minus the shipping cost and $20 per mold kit set.
• If you chose to cancel your order after sending back your mold impressions, there is a 20% cancellation fee deducted from your refund. Shipping fees are non-refundable.
  ·If we have not received good mold impressions within 60 days of your order, there may be additional charges due to any pricing changes that may have occurred since the time of your purchase.
• All sales on custom-fitted grillz are final once we begin production. Upon receiving the completed custom grill, you have seven days to notify us of any fitting issues or defects. We provide one free adjustment within this period (excluding single and double caps). Additional adjustments will incur a $70 fee, which includes another mold kit sent to you with shipping and insurance.
• Free adjustments are not available for any handset iced out grillz. Each piece is custom made to order based on the impressions.
  
  CUSTOM JEWELRY (MADE TO ORDER):
• For custom designs, there is a non-refundable $300 deposit as a design fee that will apply towards the total purchase amount.
• Once the final design is confirmed by you, there are no returns or refunds on custom jewelry.
• For custom jewelry, if you choose to cancel your order prior to production, there is a 20% cancellation fee deducted from your refund.
• All sales on custom jewelry are final once we begin production.
  
  
  PRE-MADE GRILLZ AND JEWELRY:
• You may return an item within 30 days of purchase for a refund or store credit under these conditions:
• The products must be returned in new, resalable condition with all original packaging materials. We cannot accept returns on any used, damaged, or altered items.
• You are responsible for return shipping and the original shipping fee is non-refundable. There will be a 15% restocking fee deducted from the refund amount.
• Once we receive your qualified return, we will initiate a refund back to the original payment method within two business days. Depending on your payment method, funds may take 3-5 business days to process.
• For jewelry exchanges, please contact us.